Two-hour queues: Bangkok’s ‘futuristic’ airport not coping with tourists

Two-hour queues: Bangkok’s ‘futuristic’ airport not coping with tourists – theage.com.au, March 20, 2012
[Thanks to Igor for pointing this out.]
…The immigration bureau has in the past blamed long queues on a staffing shortage. An official at Suvarnabhumi’s immigration division, however, said it had more to do with lack of space.
“There’s construction going on which is limiting the space we have available for security checks,” he said, declining to be identified.
But travellers grumble at the frequent site of empty immigration kiosks and lines for foreigner nationals stretching far longer than those of Thais. Others say kiosks designed to hold two officers are often manned by one…

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